Medical care never takes a holiday.  If information systems are truly to improve the quality of medical care, this saying must apply to them as well.  For that reason, our service program begins with product design - we design our products with the safeguards and back-up systems necessary to achieve the lowest possible downtime in the industry.  In addition, support packages are available for all FutureNet products.

FutureNet Support Packages:

• One year, one fee

• Next-business-day hardware replacement

• Free software updates

• User telephone support during regular business hours through designated trainers

• Technical support 24 hours a day, every day of the year through designated department contacts

Pricing is calculated per server, per node, or per client, depending on the product covered under the agreement.  Volume discounts are available.

Please contact (800)923-4258 or email sales@futurenet-tech.com for more information.

Customers must be licensed to use the current version of the software to be eligible to purchase a support package.

FutureNet Technical Support

Technical Support for FutureNet's iSeries products is available to clients who purchase a support package.

Support package clients can email the Technical Support department at support@futurenet-tech.com.  All emails will be answered within 24 hours, or on the following business day.

Package clients can also call (800)923-4258, 24 hours a day, every day, for technical support.

Online support is also available for package clients.  System documentation, the FutureNet knowledge base, and .exe files for upgrading are available on this web site through authorized user ID and password access.

Clients without a support package agreement may call (800)923-4258, during business hours, for technical support.  Clients without support packages will be billed for technical support.