FutureNet provides unsurpassed service to all clients using FutureNet's medical dictation, transcription, and computerized patient record systems.  Service packages, technical support, training, and software upgrades are available on all FutureNet products to ensure customer satisfaction and product dependability.  FutureNet takes pride in its commitment to dependability, stability, and innovation in networked health information management.  We see our work as a means to creating a future of safer, more efficient, and less expensive health care systems.

To best serve our valued clients, FutureNet provides the best service possible, which includes system installation, customization, and technical support at a variety of levels.  FutureNet will also provide user training with detailed user manuals.  To keep the system running with maximum efficiency and to minimize the interruption of the workflow, FutureNet will provide routine maintenance on installed systems.  When the situation demands on-site customer service,  FutureNet will dispatch service personnel promptly in accordance with the mutually agreed upon service package.

FutureNet has a variety of means for support available to meet the needs of our clients.  Most of the service requests during working hours (8:00 AM - 5:00 PM PST) will be addressed by telephone, fax, or email.  Customers can also access the knowledge base of FutureNet systems from this site.  For emergency support after working hours, FutureNet's technical support hotline can be used to reach on-duty personnel within a 15-minute response time.  Over all, FutureNet provides 24/7 support for all technical support needs.